CareersBe a part of the Jonah Bank Team

  • Current Openings

    Customer Service Specialist

    The Customer Service Specialist (CSS) is the most important role at Jonah Bank, as it is the most frequent point of contact for our customers.  The CSS should make our customers feel at home through their conversation and body language, while proficiently handling their transaction.  Each customer should leave the bank feeling as if they are the only customer of Jonah Bank.  Although the list of duties is expansive below, it is important to remember the customer is always our first priority, before unrelated duties.  Personal commitment to the Jonah Code through actions, decisions and daily interactions with others is of the utmost importance.  Jonah Bank is a small community bank and this position requires continued flexibility while roles evolve with bank growth.  This role reports to the Branch Manager.   

    Primary Duties and Responsibilities:

    • Perform Routine Teller Transactions with a high degree of accuracy: Deposits, Withdrawals, Loan Payments, Credit Card Payments, Cash Advances, Change Orders, Process Foreign Checks, Night Drops and Mail Deposits
    • Balance all transactions on a daily basis, including ATM and Vault.
    • Ensure positive interactions with customers and answer inquiries.
    • Update and maintain accounts.
    • Issue debit/ATM cards, cashier’s checks, gift cards and counter checks.
    • Assist customers with online banking, disputes, stop payments, debit cards, and wires.
    • Roll/Process Coin.
    • Back up New Accounts Representative when needed.
    • Comply with Disclosure Requirements, Regulations, Consumer Privacy Policies and complete CTRs.
    • Complete monthly audits and reports (Hot Cards, Advance Reissue, Verification of Wires, Controlled Accounts).
    • Maintain various logs and process fees and spreadsheets.
    • Assist with training new employees for customer service representatives and new accounts.
    • Projects as assigned by Branch Manager.
    • Scan documents into Director (depending upon branch).
    • Process branch mail and apply postage to outgoing mail (depending upon branch).
    • Maintain branch supplies and forms (depending upon branch). 

     Requirements:

    • Cash handling experience preferred.
    • Excellent customer service skills.  
    • Must be detail oriented, dependable and productive while maintaining a high level of confidentiality. 
    • Computer Skills: Basic computer and math skills are required for this position. 

    If you are interested in submitting an application for any of our current openings or would like to drop us your resume for any future openings, click apply and send us a copy of your resume!

    Apply Now

  • Join the Jonah Team

    Have you got what it takes to be a Jonah Banker? Learn what it means to be a Jonah Banker where we Take Pride in Our Work, Ride for the Brand and continue to Build a Better Wyoming!

  • Apply Now

    If you are interested in submitting an application for any of our current openings or would like to drop us your resume for any future openings, click apply and send us a copy of your resume!

    Apply Now