Fighting Fraud - Resources

Resources

At Jonah Bank, we take great pride and effort in securing your personal information, and we believe online security is everybody's responsibility. As such, we would like to be your partner in security. Armed with the right information and a little bit of effort, you will be more secure and your online banking and shopping experiences more rewarding and safer.

Jonah Bank's Fight Fraud Resources are great for Identifying, Protecting, Defending, and Responding to Fraud. Robust cybersecurity practices should extend beyond your accounts and cover your entire digital footprint. Below are Jonah Bank's Educational Resources to help our customers learn more about Fraud Prevention and Information Security.
Free Cybersecurity Course from KnowBe4
We've partnered with KnowBe4, an award-winning cybersecurity training provider, to provide our customers with free access to their Home Internet Security Awareness Course. From learning to identify social engineering red flags and disinformation to securing your mobile device, this course can help you become smarter online.

In just 30 minutes, you can boost your cybersecurity smarts to help you spot a scam, protect your data, and stay safe on social media. This recently updated training is available free to Jonah Bank customers.

Jonah Bank will not share your personal information with KnowBe4, and KnowBe4 will not contact you for any reason. Any email claiming to be from KnowBe4 should be treated as spam and deleted.

How to Access:
  1. Visit https://home.knowbe4.com/home.
  2. Scroll down the page to find the orange button labeled Start the Home Course Now!
  3. Click the button. On the next page, enter the password: homecourse.
Free Cybersecurity Resources and Tools from CISA
The Cybersecurity Infrastructure and Security Agency (CISA) offers several free cybersecurity assessments for all businesses in Wyoming. These free assessments provide a great opportunity to review your current cybersecurity posture and provide you with a plan for further developing your ability to Identify, Protect, Detect, Respond, and Recover from cybersecurity incidents. Even if you decide not to complete all of the free assessments offered, establishing a connection to our Wyoming agency will get you access to an invaluable team should you be involved in a cybersecurity incident.

PII is defined as information:
  • that directly identifies an individual (i.e., name, address, social security number (SSN), or other identifying number or code, telephone number, email address, etc.) or
  • by which an agency intends to identify specific individuals in conjunction with other data elements (i.e., indirect identification). These data elements may include a combination of gender, race, birth date, geographic indicator, and other descriptors.
Additionally, information permitting the physical or online contacting of a specific individual is the same as Personally Identifiable Information (PII). Safeguarding our customers PII is something Jonah Bank takes very seriously, and we want to make sure our customers do their part to protect themselves as well.

If you receive a call asking for any personal information as it relates to your bank accounts, please hang up immediately and call your local branch at 307.237.4555 or 307.773.7800 with any concerns. The call may even seem like it is coming from one of the bank's phone numbers; unfortunately, with today's technology, caller ID numbers can be easily "spoofed."
Tips to Protect Your Personal Information
Don’t open attachments or click on links unless you are 100% sure where they came from. If you aren’t sure, call the person at a number you know to be accurate or otherwise confirm legitimacy before clicking.

Be careful about people using calls/voicemails or text messages to get your personal information. If someone is calling or texting for personal information or payment information, just say NO. Never give out your social security number (SSN) by email, text, or over the phone to someone you don’t know.

Please remember that Jonah Bank will NEVER call you asking for:
  • Your Entire Social Security Number (SSN)
  • Your Online Banking User ID or Password
  • Your Entire Debit Card Number
  • Your Debit Card Pin Number
Check your credit report once a year at freecreditreport.com to make sure everything looks correct.

Keep your financial institution up to date with your current phone number, email address, and mailing address, so they can be in touch with you if they have questions or concerns.

Look at your account and credit card statements regularly or turn on notifications through online banking or via card controls. Review the Fight Fraud - Detect for more.

Be aware of “hot topics” in the news especially involving any disaster event. Criminals will use these events in phishing campaigns to make you want to click.

Click here for more information, or to stay abreast of new scams, visit the Federal Trade Commission's Scams Resource Center.
If you have ever watched a child try to select an item on a non-touch enabled electronic device, you quickly become aware of how adept children are with technology today. We believe educating kids and teens about safe online practices is vital to protecting them from the threats they are exposed to while using technology.
  • Stop-Think-Connect: When reading emails, instant messages, surfing the web, or using social networking platforms, take the Stop-Think-Connect approach before clicking on any links or providing any information.
  • Watch Out for Phishing Scams: Phishing scams use fraudulent emails and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with. 
  • Don’t Be an Oversharer: Keep personal information personal. Hackers can use social media profiles to figure out your passwords and answer those security questions in the password reset tools. Lock down your privacy settings and avoid posting things such as birthdays, addresses, mother’s maiden name, etc. Be wary of requests to connect from people you do not know.
  • Shop Safely: Before shopping online, make sure the website uses secure technology. When you are at the checkout screen, verify the web address begins with https. Also, check to see if a tiny locked padlock symbol appears on the page.
  • The Fine Print Matters: Read the site’s privacy policies. Though long and complex, privacy policies tell you how the site protects the personal information it collects. If you don’t see or understand a site’s privacy policy, consider doing business elsewhere.
Start Here
  • Keep Your Computers and Mobile Devices Up to Date: Having the latest security software, web browser, and operating system are the best defenses against viruses, malware, and other online threats. Turn on automatic updates, so you receive the newest fixes as they become available.
  • Run Antivirus and Antimalware Software: (Yes, even on Macs). Become familiar with what your Antivirus software looks like to avoid falling for fake antivirus pop-up messages.
  • Install a Firewall: Firewalls come as part of most modern routers and computers and are there to block badness at the edge of your network. Make sure you have one, and it is configured appropriately.
  • Set Unique and Strong Passwords: All accounts should have a unique password to prevent problems with password re-use. A strong password is at least fourteen characters in length and includes a mix of upper and lowercase letters, numbers, and special characters. Consider a Password Manager to make remembering all your passwords a snap.
  • Multi-Factor Authentication (MFA): Better than relying on just a password, setup MFA everywhere you can to protect your accounts.
  • Before You Plug It In: For all devices on your network (Routers, Wireless Access Points, and Internet of Things (IoT) devices), change the default password so no one else can use your network and to keep it secure.
  • Secure Your Internet Connection: Always protect your home or business wireless network with a password. When connecting to public Wi-Fi networks, be cautious about what information you are sending over it or use a VPN.
  • Administrators Are Not Users: A lot of the bad stuff out there cannot run if you are not an administrator. Consider creating standard user accounts on your computer and only using the administrator account when necessary.
  • Document and Approve: It's difficult to secure devices you don't know you have. Implement a process for approving and documenting your network connected devices.
  • Back It Up: Whether it is personal pictures or company financials, make sure you have a good back process to protect you when things go wrong.
Mobile Devices
Your mobile device provides convenient access to your email, bank, and social media accounts. Unfortunately, it can provide the same convenient access for criminals. Jonah Bank recommends following these tips to keep your information and your finances safe:
  • Keep It Up to Date: Download updates for your Phone and Mobile Apps when they become available.
  • Use the Passcode Lock: This will make it more difficult for thieves to access your information if your device is lost or stolen.
  • Log Out: Log out completely when you finish a mobile banking session.
  • Practice App Safety: Use caution when downloading Apps. Apps can contain malicious software, worms, and viruses. Beware of Apps asking for unnecessary “permissions” and always download from the legitimate App stores.
  • Store Sensibly: Avoid storing sensitive information like passwords or a social security number (SSN) on your mobile device – passwords in contacts are not secret.
  • Be Aware of Shoulder Surfers: The most basic form of information theft is observation. Be aware of your surroundings especially when you’re inputting sensitive information.
  • Wipe Your Device: before you donate, sell or trade your device use specialized software or the manufacturer’s recommended technique. Some software allows you to wipe your device remotely, if it is lost or stolen.
  • Beware of Mobile Phishing: Avoid opening links and attachments in emails and texts especially from senders you don’t know. And, be wary of ads (not from your security provider) claiming your device is infected.
  • 2 Wi-Fi or Not 2 Wi-Fi: Public connections aren't very secure and can pretend to be something they are not, so don’t perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switching to your mobile network.
We get it, online security can be complex especially since we have numerous devices connected to the internet from computers to tablets, cell phones, and Internet of Things (IoT) devices. Below you will find some of our favorite resources from across the web:
In today's constantly connected world, it is important to remember security is one facet of every business. As a community bank, Jonah Bank encourages all businesses to become CHAMPIONS of Security and Privacy. To help you get started, here are some resources:
Privacy Is Good for Business - from stopthinkconnect.org
FTC Cyber Security for Small Businesses - from the Federal Trade Commission
Building a Culture of Cyber Security - from Pervasive Security
Scams and identity theft targeted at seniors is one of the fastest growing categories of cybercrime. Seniors present an ideal target for fraudsters as they are more trusting, have less experience with technology (and all that can be done online today), may live alone or be isolated, have a fixed income, and are not frequently checking accounts or credit scores, because they are not actively opening accounts or taking out lines of credit.

As with kids and teens, we need to discuss online dangers and scams with seniors and help them understand the threat landscape with all the capabilities present in today's online world.
While there are many free resources and tools online to help you prevent, detect, and respond to cybersecurity incidents, we have put together a list of some of our favorites: